All sales of art and other merchandise are final. However, Between the Sheets Co. will accept for quality or shipping problems. A Return Merchandise Authorization (herein referred to as "RMA") is required for all returns and exchanges. Packages with no RMA will be refused. All Sales of Between the Sheets Co. are governed by our Terms and Conditions of Sale.
1. Between the Sheets Co. will accept authorized returns for 20 days from date of purchase for a full refund or replacement on the merchandise only. Shipping costs or any other costs incurred to receive the merchandise will not be refunded. Customer is responsible for paying any shipping or packaging costs of returning the product to us in its original condition.
2. IN ORDER TO RETURN MERCHANDISE, PLEASE FOLLOW THE INSTRUCTIONS BELOW Packages with no RMA will be refused.
3. We will refund all merchandise that was defectively manufactured, only if there is a demonstrate-able defect of manufacture. If you believe your merchandise was defectively manufactured, please call or email to inform us and to receive an RMA number. If it is determined that your merchandise is defective, you will be credited for the full amount of merchandise and shipping costs. Please note that no credit will be issued until the defective merchandise has been returned, unless written approval to retain merchandise is given by Between the Sheets Co.
HOW TO REQUEST A RETURN
After reading the above, if you believe you qualify for a return please follow these steps:
Go Contact Us and submit a ticket via email. You will need the following items to submit a ticket:
a. If you believe you have defective merchandise, describe the problem.
b. Invoice Number and Date
c. Product Description, sizes and quantities purchased
d. Amount you paid for these products
You should receive a response within 24-48 hours.
Once you have been given an RMA number, please follow these steps:
1. Write the RMA number on the outside of your return box (not on your original packaging!)
2. Include a copy of your RMA Request Form in the package with your merchandise
3. You must send your product to this address:
RMA DEPARTMENT RMA # (Insert your RMA number here)
Between the Sheets Co.
1129 Stratford Drive
Richardson, Texas 75080
Once we receive the returned item(s), we will either ship you the exchanged item requested or issue you a full refund for the product(s) being returned. This process may take up to three weeks. In some cases where written permission has been given to expedite the exchange, we will charge the credit card on file and ship the new item prior to receiving the return. Once the return as been inspected and received a credit will be issued to your credit card.